Palliative Care Services

Blue Advantage offers referrals and linkage to palliative care and other services for members with advancing illness who are approaching end-of-life. Advanced Care Management (ACM) is a Palliative Care program that centers on a member support structure that activates an interdisciplinary care team to provide home-based and telephonic support. The goal is to improve quality of life for members and their families through strategies to prevent rapid decline, including early identification of the need for palliative care and relief of suffering through the treatment of pain and other challenges, whether physical, psychosocial, or spiritual.

The member's primary care provider (PCP) remains in charge of the member's overall care, writes orders, and sees the member for office visits during the course of palliative care. Providers who are actively treating Blue Advantage members can contact Blue Advantage's Integrated Care department.

Contact Blue Advantage's Integrated Care department about participating in this program toll-free at 1-866-508-7145 (TTY 711).

Please have the following member information available when calling about Advanced Care Management:

• Member's name and date of birth
• Member's Blue Advantage ID number, if available
• Member's address and phone number
• PCP's name
• Primary caregiver information, if available
• Diagnosis
• Referring provider's name and phone number

Palliative Care Frequently Asked Questions

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